Real people answer, there is no bot on the first line. Most problems take a couple of minutes to fix on your own: go through the steps below, and if that does not help, message us.
real people reply, not a bot
in order, top to bottom
The status is on the build page and in the shared table. “Updating” means the build is not supposed to work right now: wait for the working version.
Status table →Without Visual C++, DirectX and .NET the loader often just closes silently. Links to the official sites are below.
To downloads ↓Run the loader as administrator. Add its folder to your antivirus exclusions, or it will delete the file before it even starts.
Still stuck? Message us on Discord with the details listed below, so we can sort it out from the first message.
What to include ↓official sites only
When the game or the anti-cheat gets patched, the developer updates the build. While that is in progress the build page says “updating”, then the status switches back to “working”. The status table and Discord are the easiest places to follow it.
They arrive once the payment is confirmed. If they did not, check spam and message us with the order number.
Most likely the game or the anti-cheat got patched. Check the status on the build page: if it says “updating”, the developer is already on it.
This happens with almost every loader: it hooks into another process and the antivirus reads that as a threat. Add the loader folder to exclusions before you unpack the archive.
On the build page and in the shared status table. It also shows how many days the current status has held.
Real people reply, so at night it can take longer. A message with the order number, Windows version and a screenshot of the error gets handled fastest.
Yes. If the menu or a DMA setup will not cooperate, we can connect over AnyDesk and look ourselves.
